The customer service intervention put in place to improve working relations between the Emfuleni Local Municipality and its customers is working. This was announced by the municipality’s Chief Financial Officer, Mr. Brendon Scholtz after receiving a letter of commendation for one of the municipality’s staffers, Mr. Thabiso Seribetso from a happy client, Dr Peter Stegmann.
“This is a good story to tell,” said Mr. Scholtz. In the letter, Mr. Stegmann tells a good story about how he was efficiently assisted when he had a problem with his water meter. In part, the letter reads, “I have great pleasure in commending Mr. Thabiso Seribetso for the professional manner in which he was able and willing to bring to a successful conclusion of a problem of water meter readings in the suburb of SE3 Vanderbijlpark.”