Dear Municipal Manager, Mr. Sam Shabalala
I am writing this open letter to you to appreciate excellent service I have received from Melany Klassen.
I do not know her personally or her position in the municipality but she is an excellent personality to work with. A real epitome of excellency in the public service. She has managed to sort out a concern I had since 2013.
No one was able to assist or even give some guidance to resolve the issue.
She managed to resolve the issue within couple of hours.
I am not sure what I would have done without the excellent service from Melany Klassen.
She is – in my opinion – an excellent staff member and brilliant in her work.
I will give her 12 out of 10 for her service, and the same for her willingness and assistance.
She is definitely a GOLDEN STAR in my eyes.
Thank you very much Melany Klassen for your excellent service and friendliness regarding this matter – your service is HIGHLY appreciated.