The customer service intervention put in place to improve working relations between the Emfuleni Local Municipality and its customers is working. This was announced by the municipality’s Chief Financial Officer, Mr. Brendon Scholtz after receiving a letter of commendation for one of the municipality’s staffers, Mr. Thabiso Seribetso from a happy client, Dr Peter Stegmann.
“This is a good story to tell,” said Mr. Scholtz. In the letter, Mr. Stegmann tells a good story about how he was efficiently assisted when he had a problem with his water meter. In part, the letter reads, “I have great pleasure in commending Mr. Thabiso Seribetso for the professional manner in which he was able and willing to bring to a successful conclusion of a problem of water meter readings in the suburb of SE3 Vanderbijlpark.”
Mr. Stegmann said he had received a statement from the municipality which said he was liable for an inflated amount for water consumption. Realising this was highly unlikely, under the circumstances that existed in his home; Mr. Stegmann approached Mr. Seribetso at the municipality’s offices in Vanderbijlpark.
“I was well received, serious attention was given to my concern and I was provided with an acceptable and feasible solution to my problem. Mr. Seribetso put forward a very comprehensive and satisfying approach whereby his office and myself could work together in addressing the concern. He immediately dispatched a plumber from the municipality, together with myself to take an authorized reading of the water on my property,” the letter continues.
Relaying his satisfaction at the service he received, Mr. Stegmann further writes in his letter of commendation, “After this I was allowed to send him readings (photographic images) of the said water meter every week which he verified. This mutual action was done for three months during which time he was able to establish a true water usage pattern for the property. Accordingly he effectively brought about the changes to my account to the satisfaction of both parties.”
Mr. Stegmann said he was overjoyed and admired the way in which the municipality treated him. “I would therefore like to bring this to your attention and thank Mr. Seribetso and his staff for the efficient and effective manner in which the whole situation was handled. I would like to express my sincere gratitude and admiration for the way in which the municipality handled the situation and treated me. May we go from strength to strength together!”
In his first meeting with senior staffers of the municipality recently, the new Municipal Manager, Mr. Yunus Chamda reiterated the need for the municipality to improve its relations and communications with the public it serves. He said the etiquette by frontline staff was key in ensuring the municipality strengthened its ties with its stakeholders.
Issued on behalf of Emfuleni Local Municipality
Enquiries: Lebo Mofokeng
Tel: 016 950 5488
Cell: 079 510 7324