Municipality pleads for cooperation from affected residents.
Followig the termination of the smart meter contract between the Emfuleni Local Municipality (ELM) and BXC SA, the municipality is urgently implementing measures to ensure all customers are not impacted negatively. In this regard, the municipality will be replacing all smart meters with conventional meters. This is to allow the municipality an opportunity to undertake a process of finding lasting solutions towards smart meters in the future.
Replacement of smart meters commenced on Monday (19 August 2019) in Falcon Ridge.
The municipality is pleading for cooperation from residents in this regard.
During the process, residents will be requested to hand back the keypad to the technicians of the municipality.
A picture of the displayed balance of the remaining units will be taken and credit will then be transferred to the respective water and electricity statement.
After ELM technicians have replaced the smart meter, another team will arrive to perform a quality check.
The new meter number will then be linked to the respective rates and taxes account.
ELM will be temporarily using conventional meters to ensure all customers are billed, but these meters will be replaced with prepaid ones at a later stage.
ELM Spokesperson Stanley Gaba said the municipality was pleading for cooperation from affected residents.
“We urge our residents to cooperate with our technicians who will carry identification cards with them,” he said.
Gaba advised that all complaints must be lodged through the ELM control room.
“Due to a high volume of complaints received, residents may struggle to get through and the municipality hereby pleads for patience,” he said.
Control room numbers are: 016 430 1836/12/17/38
The municipality hereby apologizes for the inconvenience caused.
Emfuleni Local Municipality has commenced with the replacement of smart meters.
By Bianca Thatyana
Intern at Communications