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Information and Communication Technology
Mr. Billy Mashiya
Assistant Manager ICT
Tel: 087 562 0471
Email: billym@emfuleni.gov.za
Mr. Goddard Mothebele
Chief Technician: Technical
Tel: 087 562 0469
Email: Goddardm@emfuleni.gov.za
Mr. Zane Engelbrecht
Chief Technician: Systems and Network
Tel:
Email: Zanee@emfuleni.gov.za
Functions
- To supply the Council with the relevant Computer infrastructure to render Services
- To Supply and maintain all computer equipment
- To maintain the WIDE Area Network and Local Area Network
- To insure the safekeeping of the Council's data
- To render technical skills and support as stipulated in the SLA between Sedibeng DC and Emfuleni LC
- To manage the Information Section of the Council
- To plan for the expansion of the Council's computer infrastructure to help the Council to meet their objectives
- To plan and maintain the DRP (disaster recovery plan) and Contingency Plan in event of disasters
- To impliment Data security measures and advise council on IT policies
Services or Offerings:
- Technical support
- Network support
- Systems administration
- Operators
TECHNICAL
Technical units is responsible for all technical related issues.
- Perform comprehensive troubleshooting down to component levels to extend the life of obsolete equipment.
- Installing, maintaining, repairing, and upgrading an efficient, secure and reliable Information Technological infrastructure (LAN/WAN) for municipal departments.
- Supporting all users within the municipality through attending to assigned calls and providing timely and effective technical assistance to municipal departments.
- Redirecting problems to appropriate resource.
- Identifying and escalating priority issues per client/user specifications.
- Requesting ng parts and supplies; maintaining records and preparing reports.
- Participating in emergency on-call duty on a rotational basis
- To ensure a continued delivery of service delivery to the communities of Emfuleni local Municipality.
NETWORK
The Network unit is responsible for all network related issues.
- Establishing network specifications by conferring with users; analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols;
- Establishing network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
- Maintaining network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Securing network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Preparing users by designing and conducting training programs, providing references and support.
- Upgrading network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Protects organization's value by keeping information confidential.
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To ensure a continued service delivery to the communities of ELM.
SYSTEMS
The Systems unit is responsible for all Systems related issues
- Checking servers.
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Physically verify the volume sizes of the data in the servers to ensure continuous uptime on servers.
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Create new users on the network to ensure that all the users are able to access the network.
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Check for updates on the anti-virus software for the servers to ensure that the servers are virus-free.
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Extract and copy files to the servers.
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Restoring of data on the network to help users.
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Documenting standardized network procedures to ensure that IT staff has a manual to refer from.
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Check the E-mail for rejected files; if necessary log the calls to rectify the problems. This ensures that our e-mail server is not filled by rejected files.