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RESIDENTS
DEBT WRITE-OFF
The municipality will be writing-off arrears for eligible municipal account holders who need help with bringing back their accounts into good standing through the incentives scheme. Residential account holders with arrears dating back to 31st May 2021 will qualify for 50% discount while business account holders will qualify for 30% discount upon approval of application.
Consumers are notified that the incentive scheme is limited to consumers with arrears of more than 90 days and this does not include traffic fines. Eligible account holders may also receive assistance with future payments.
Please be advised that the cut-off date for the incentive has been extended to 31 December 2022.
What is the ELM Incentive Scheme?
Emfuleni offers a consumer relief program to write-off outstanding debt per category to help pay a percentage of the arrears for residential customers and Businesses. The following categories have been recommended for write-off:
- Indigent balances
- Prescribed debts as prescription act
- Rates and taxes older than 3 years
The balance after the write-off of above categories will be considered for the Incentive Scheme.
Residential Account Holders
- Eligible customers may qualify for 50% discount on the outstanding balance after the prescribed debt write-off.
- The remaining balance should be settled in a period of 12 months.
Businesses
- Eligible customers may qualify for 30% discount on settlement of the balance amount.
- The remaining balance should be settled in a period of 3 months.
Failure for residential account holders and businesses to settle the accounts in the prescribed periods, or if there is a default on one payment, the 50% write-off will be uplifted.
How to apply
Applications must be completed in person at the following ELM offices, WEEKDAYS from 08h00 until 15h30:
- Vereeniging Rates and Taxes Office at corner Beaconsfield Avenue and Leslie Street.
- Vanderbijlpark Customer Care Office at 74 President Kruger Street.
- Vanderbijlpark Debt Collection Office at the ELM main building, corner Klasie Havenga Street and Frikkie Meyer Boulevard.
AN IDENTITY DOCUMENT (ID) COPY IS REQUIRED IS REQUIRED TO COMPLETE THE APPLICATION.
Other Ways ELM Can Help
- Payment extensions: You may request a payment extension or make payment arrangements.